Complaints and Disputes

NIBA Code of Conduct & Code of Practice

InterRISK is a proud member of the National Insurance Brokers Association (NIBA) and are bound by their Code of Conduct. We also subscribe to the Insurance Brokers Code of Practice (the Code). The Code sets out standards for Brokers to follow when dealing with clients including requirements to inform clients of remuneration arrangements and any conflict of interest. A copy of The Code is available from www.niba.com.au or by contacting our office.

Complaints and Disputes

If you have any complaints about the service provided to you, you should take the following steps.

  • Contact us and tell us about your complaint.
  • If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer, on telephone number (02) 9346 8050 or put your complaint in writing and send it to the Complaints Officer at: InterRISK Australia Pty Ltd, Level 3, 7-15 Macquarie Place, Sydney 2000.
  • Please mark the envelope “Notice of Complaint”. We will try and resolve your complaint quickly and fairly.

If the complaint can’t be resolved to your satisfaction within 45 days, you have the right to refer the matter to the Financial Ombudsman Service Australia (FOS). We will provide you with further details about FOS upon lodging your dispute with us, or at any time upon your request.

If you have any further questions please contact us on phone number (02) 9346 0500.