Complaints and Disputes

NIBA Code of Conduct & Code of Practice

InterRISK is a proud member of the National Insurance Brokers Association (NIBA) and are bound by their Code of Conduct. We also subscribe to the Insurance Brokers Code of Practice (the Code). The Code sets out standards for Brokers to follow when dealing with clients including requirements to inform clients of remuneration arrangements and any conflict of interest. A copy of The Code is available from www.niba.com.au or by contacting our office.

Complaints and Disputes

We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us via;

Mail:     The Complaints Officer, InterRISK Australia Pty Ltd, Level 3, 7-15 Macquarie Place, Sydney NSW 2000

Email:   complaints@interrisk.com.au

Phone:  02 9346 8050

We subscribe to Insurance Brokers Code of Practice and the Financial Ombudsman Service Australia (FOS) Ltd (FOS), a free customer service. With effect from 1 November 2018 FOS will be replaced by the Australian Financial Complaints Authority (AFCA).

If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to FOS or AFCA to assist in making an independent assessment of your issue(s); with the Financial Ombudsman Service Australia if lodged before 1 November 2018:

  • Online:  www.fos.org.au
  • Email:   info@fos.org.au
  • Phone: 1800 367 287
  • Mail:    Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001

or with the Australian Financial Complaints Authority if lodged on or after 1 November 2018:

  • Online:  www.afca.org.au
  • Email:    info@afca.org.au
  • Phone: 1800 931 678
  • Mail:    Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001